Covid-19 Update: Orders are being processed as normal throughout lockdown.

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Delivery

Shipment processing time

 

We aim to ship all orders within 1-2 business days. Orders are shipped Monday-Friday (excluding public holidays). Deliveries do not take place on weekends unless one of our premium shipping options have been selected at the checkout stage. 

 

If we are experiencing a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email – please ensure you provide us with accurate, up-to-date contact information. We will not accept liability for delays due to incorrect addresses and contact information supplied by customers.

 

Shipping rates & delivery estimates

 

Shipping charges for your order will be calculated and displayed at checkout.

 

 

Shipment method

Estimated delivery time

Shipment cost

Standard

3-5 business days

£2.95

Express

1-2 business days

£4.95

Premium Next Day* **

 

Next business day (including Saturdays)

**Order before 2pm Monday-Friday to receive your order the next working day

£6.95

Premium Next Day 1pm* **

Next business day (including Saturdays)

**Order before 2pm Monday-Friday to receive your order by 1pm on the next working day

£9.95

Premium Sunday Delivery* **

Nominated Sunday delivery

**Order before 2pm Friday to receive your order on Sunday

£12.95

Premium Sunday AM Delivery* **

Nominated Sunday morning delivery

**Order before 2pm Friday to receive your order on Sunday morning

£14.95

 

*Premium delivery options are not available to Scottish Highlands and Islands, Northern Ireland, Channel Islands, Isle of Man & Scilly Isles. 

 

**Please ensure your order is placed by the cut-off times shown to guarantee delivery on the specific given date.  

 

 

Should there be an unforeseen delay with your delivery, we, or one of delivery partners will contact you as soon as possible to advise – please ensure you provide us with accurate, up-to-date contact information. We will not accept liability for delays due to incorrect addresses and contact information supplied by customers. 

 

Shipment to P.O. boxes or BFPO addresses

 

We regret to inform you that we cannot ship to P.O. box addresses, as a signature is required upon delivery. Shipping to BFPO addresses can be arranged using the Royal Mail British Forces service - please contact us should you require any assistance. 

 

Shipment confirmation & Order tracking

 

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Customs, Duties and Taxes

 

LUXALOR is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping is the responsibility of the customer (tariffs, taxes, etc.).

 

Damages

 

Our warehouse team works hard to ensure that all products are well packaged to avoid being damaged in transit. Should your order not arrive in the perfect condition it leaves us in, please contact us at concierge@luxalor.com

 

Please save all packaging materials and damaged goods. We will require photographic evidence of the damage and our concierge team will assist you in filing a claim with the courier. 

 

International Shipping Policy

 

 

Shipping charges for your order will be calculated and displayed at checkout.

 

 

Shipment method

Estimated delivery time

Shipment cost

Europe Standard

>8 business days

£9.95

Europe Express

2-5 business days

£14.95

Rest of World Standard

>15 business days

£14.95

Rest of World Express

3-10 business days

£19.95

 

* Due to shipping restrictions, some items are not permitted for international delivery. Our concierge team are on hand to assist you with your purchase, should you require any further information regarding delivery of your order, please email concierge@luxalor.com 

 

Returns Policy

 

Our returns policy provides detailed information about options and procedures for returning your order.